The Impacts the opening of Terminal 5 has had on Terminal 3 and the Essay

The Impacts the opening of Terminal 5 has had on Terminal 3 and the Staff managerial structure - Essay Example Paton & McCalman (2008) in Change Management deal with the managers perspective in such change and state that the "problem more often than not is a less than competent management of the change situation." (p.39.) This competent management, as mentioned, was clearly lacking in the areas that we highlighted with respect to proper information being disseminated to the staff regarding their parking area, as well as the proper and effective management of the Information Technology process pertaining to the baggage sorting and handling. Paton & McCalman further state that the change management aspect is in fact a "multi-disciplinary activity" where key elements and skills that should be possessed and displayed include effective communication, maintaining motivation, facilitation and orchestration of group and individual activities, negotiation and influence and possibly most importantly the planning and control elements of the entire change. (p.40) Based on the results of the opening day o f Terminal 5, we believe that a number of these elements were in fact missing, especially that of the communication and the effective planning – this is displayed in the results that were produced on opening day. From the perspective of our research, the respondents mostly agreed that such change was required and in analyzing the size and complexities of BAs operations within Terminal 3 we believe that such change was needed. The respondents did not really reveal any negative feedback regarding such change, with the only notable feedback being that of the mentioned automation of deployment and the reshuffling of staff as well as the fact that the staff were no longer working in teams. These responses were not specifically relayed as negative but rather of how the situation is now. One has to accept that the company has employed technologically advanced means in